Failure Starting Services with CUDA Error


When attempting to start the Kinetica services, a Cuda runtime error may be encountered.



2018-09-21 18:36:24.206 ERROR (36064,36064,gpudb_cluster_c ) <hostname> Utils/GaiaCudaUtils.cpp:137 - CUDA error: 30 'unknown error', running: 'cudaRuntimeGetVersion(&GaiaGpuDeviceInfo::cuda_version)', exiting. 
Config : Error
Error starting host manager with /opt/gpudb/core/bin/gpudb as user: gpudb, error code 1



This may be caused by one of the following reasons:

(I) A DKMS (Dynamic Kernel Module Support) is not installed and the kernel has been upgraded. GPU card drivers will need to be completely uninstalled and reinstalled.

(II) A GPU card that is not compatible with the CUDA version that Kinetica needs for the installed build version - Cuda80 or Cuda91

  • Example: K80's have issues on Cuda91 and the Cuda80 version would need to be installed


For information on Nvidia Drivers Installation: 


Additional Information:

  • Affects Version(s): 
    • All Cuda Builds


Should you have any questions or concerns, please visit our Official Documentation and Support Page.



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